Are you looking to work for an organisation with a real purpose—one where there’s no limit to fresh ideas and discovering what’s next?

Then come and join us at the Retail Trust.

As the charity for everyone in retail, our mission is to create hope, health and happiness. We support more than three million retail colleagues and their families, plus 500 retired former retail employees living in our retirement living estates—and you can help.

We’re looking for individuals who are focused, passionate, collaborative and forward-thinking.

£24,479 per annum (£13.45 per hour)

Full-time, permanent (35 hours per week)

Leylands Estate, Derby (Eborn House)

Rota including on-call duties.

You will be based on-site at Eborn House, Leylands Estate in Derby, providing intensive housing management and tenancy support to 122 residents. Your work will enable residents to maintain independence while living in a safe, secure and supportive environment.

Key responsibilities include:

• Delivering keyworker support through planned and responsive visits
• Assessing residents’ health, safety and wellbeing needs
• Providing practical support such as budgeting, managing finances and accessing benefits
• Liaising with Adult Social Care, health professionals and other services to ensure effective safeguarding
• Working collaboratively as part of a close-knit team of three.

You will take a solution-focused approach, working with residents to develop and achieve agreed action plans that support their housing and wellbeing needs.

You will also support the Senior Housing Assistant with:

• Processing housing applications
• Matching applicants to properties
• Coordinating move-ins and helping new residents settle into their homes.

Your role will help ensure residents’ homes are places that inspire hope, promote health, and create happiness within their community.

We’re looking for someone with experience or transferable skills in supporting older and/or disabled people in a housing or care setting.

You will be:

• Calm, compassionate and approachable
• Able to balance empathy with a firm but fair approach
• Flexible, with the ability to work a rota (typically 9am–5pm, Monday to Sunday)
• Willing to take part in the out-of-hours on-call rota (1 week in 6, with additional pay).

This role is subject to an enhanced DBS check in line with our Safeguarding Adults policies and procedures.

We look after you by providing you with:

• A pension scheme of up to 9% employer contributions.
• Market-leading wellbeing and perks package which includes:
  • Life assurance of four times your salary.
  • A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.
  • Access to a confidential free counselling and support phoneline.
  • The day off to celebrate your birthday including a £20 voucher to spend.
  • Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.
  • Additional days of leave for wellbeing, volunteering and personal development.

If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.

Salary Description: 13,45 GBP per hour