We’re looking for a ServiceNow Technical Consultant to be the vital link between our client's business goals and their technical execution. You’ll sit within our client's Global Digital Solutions team, working directly with Scrum teams to turn "we need this" into high-quality, working features on the ServiceNowplatform.
This is a role for someone who is 3–5 years into their ServiceNow journey and loves the sweet spot where business logic meets technical configuration.
Your Day-to-Day
Translate Needs: You’ll talk to business stakeholders to understand their pain points and turn them into clear, actionable User Stories for the development team.
Stay Ahead of the Sprint: You’ll keep the engine humming by grooming the backlog and ensuring everything is "Ready for Dev" 2–3 sprints in advance.
Hands-on Configuration: You won't just write documents—you’ll lead the technical delivery and implementation of solutions within ServiceNow to make sure they actually work as intended.
Focus on the User: You’ll advocate for a better User Experience (UX), ensuring that whatever we build is actually easy and intuitive for people to use.
Keep us Compliant: You’ll handle the documentation and compliance requirements that keep our global platform safe and standardized.
What You Bring to the Team
ServiceNow Experience: You have 3–5 years of hands-on experience with the platform. You know your way around ITSM and have a solid grasp of CSDM/OT or HR modules.
The Agile Mindset: You’re comfortable in a Scrum environment, understand PI cycles, and know how to prioritize a backlog.
Technical Writing: You can write a technical spec or a functional design document that a developer can follow without getting lost.
Clear Communication: You can explain technical constraints to business people and business needs to developers—all in clear, proficient English.