Our expertise has led us to revolutionise the traditional image of kitchen hoods. We have transformed them from simple accessories into unique design items capable of improving the quality of life of those who choose our products. We have managed this because the Elica Group is now in a class of its own in the market thanks to its experience, attention to design, refinement in the use of materials and its interest in state-of-the-art technologies that guarantee maximum efficiency and energy savings. The Company has been active since the 1970s under the chairmanship of Francesco Casoli. Over 3000 employees play their part in helping us produce about 17 million items a year between hoods and electric motors. Our production platform centres around five countries including Italy, Poland, Mexico, India and China and makes us the outright leaders in the world in the sector of hoods and among the leaders in Europe in the design, production and distribution of electric motors for hoods and heating system boilers.

We are currently in the process of recruiting a candidate to cover a position of Junior Customer Quality Engineer.

THE IMPACT

Manage the product range of the assigned customers set from the development stage, spreading the continuous improvement approach to maximize customer satisfaction. Act as main interface to assure the needed support to the customers to manage and solve product quality issues.

MAIN ACTIVITIES AND ACCOUNTABILITIES

• Support the R&D function in order to ensure the quality standards specified by the assigned customers;
• Participate and support actively in the product development process bringing the voice of customer;
• Represent customer interface during the PPAP process of new products and manage product/process modification on current products until final customer approval is released
• Manage the assigned customers set with regard to product quality for the entire life cycle, of contracts requirements management (quality agreement terms) and warranty costs/poor quality costs;
• Monitor in a systematic way the product defectiveness on the market through the analysis of data provided by the managed customers/service providers in order to promote proper corrective and preventive actions to reduce products failure rate;
• Contribute to define in collaboration with other functions, corrective and preventive actions needed to eliminate non-conformities coming from market claims and/or internal product audit;
• Coordinate the mandatory activities for the preparation of audits carried out by customers.

• Degree in engineering or similar;
• Fluency in Italian and English both written and spoken;
• Good knowledge of MS Office Suite and database management;
• At least basic knowledge of quality tools (8D report, 5-whys, Ishikawa, SPC, PDCA) and risk analysis tools (Design/Process FMEA);
• Knowledge of ISO9001 standard will be considered a plus;
• Knowledge of SAP will be considered a plus;
• Excellent communication and interpersonal skills, team working, effective communication ,capability to understand and move within organizational dynamics and will complete the profile.