You want to contribute ideas, think ahead and make a real difference? You’ll be part of an international team that drives fashion and technology with passion – responsibly, creatively and always together. What defines us: the courage to try new paths, openness to different perspectives and a strong drive to make things happen. We work in a connected way and create real impact – for our customers and for a future-ready company.

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!

Your task

You will establish a global workforce management framework with international routing-logic and control parameters for customer contact channels. Also you will transform forecast data into a capacity plan and coordinate internal and external resources, considering all staffing impact drivers. You will record, improve, standardize, and automate international workforce processes to enhance customer satisfaction and quality for both in-house and service providers.

Your contribution

You will play a vital role in shaping the future international standard workforce processes at bonprix.

Your environment

Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland.

Your freedoms

If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you:

Your education

You have successfully completed a study or an apprenticeship with a commercial focus.

Your experience

You are experienced in workforce management procedures and tools as well as customer care processes. You are proficient in understanding relevant KPIs and interdependencies among contact channels. Also you are skilled in root cause analysis and deriving improvement options.

Your skills

You have a minimum B2-level English proficiency and very good project management skills. You have analytical and problem-solving skills as well as excellent organizational skills and attention to detail. Communication and collaboration skills round off your profile.

Your softskills

You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you have a strong customer focus.

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!

Note: Please submit your CV in English and fill out ALL fields of the form (also in English).

Your contact person: Julia Berndt - Talent Acquisition: Julia.Berndt2@bonprix.net